Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Please check your email spam folder to check if you have received your email. If you have not received your order in your email, please contact [email protected] and we will assist you.

Please follow the instruction in your email. In mobile services, go into add eSIM and scan the QR code given in the email. While you are setting up the eSIM on your phone, you can give it a custom name to avoid confusion. You can set up as the name of the destination.

After you are done installing your eSIM. Please enter the eSIM profile and make sure you switch on below to ensure it works.

Please make sure you switch on the switches highlighted in the blue circle.

Once done, it will activate once it makes a connection in the destination country.

You need to go into your eSIM profile. Please select Cellular/Mobile Data network. Then please add the APN provided in the email. Below is a screenshot example.

For iOS device, please follow below:

  1. Go to phone settings and click on Cellular Data Networks/Mobile Service.
  2. Select correct the eSIM Profile.
  3. Click on Mobile Data/Networks
  4. Key in the APN from the order delivery as per above.
  5. Once done, restart device to check connectivity.

For Samsung Device, please follow below:

Samsung APN Settings

Please enter your phone settings.

  1. Click on ‘Connections’.
  2. Click on ‘Mobile Networks’.
  3. Click on ‘Access Point Names’.
  4. Make sure the correct sim profile is selected.
  5. Click on ‘Add’.
  6. Key in the APN given in your order delivery.
  7. Save and restart device and check to see improvement in connection.

This depends on the service provider but in a lot of cases could be a case of network being defaulted to one that is weak or doesn’t work under the auto setting. To fix this, please disable auto network and manually select a network to test each network individually for best performance. Please refer to below for assistance.

If you are still having issues with connectivity, please contact [email protected] for further assistance.