eSIM Phone Installation Guide by Device Type

Follow these simple instructions to install and set up your eSIM

Important Notes:

  • Do not delete your eSIM profile after installation. Once deleted, it cannot be restored.
  • Your phone must be carrier-unlocked to use eSIM.
  • When using your eSIM, make sure to disable other SIMs/eSIMs to prevent conflicts.
  • Data roaming MUST be enabled for your eSIM to work, even in the destination country.
  • iPhone
  • Samsung
  • Pixel
  • OPPO
  • HUAWEI
  • Xiaomi
  • Motorola

iPhone

Learn more about iPhone eSIM

Important: Your phone must be carrier-unlocked to use eSIM. Compatible with(excluding iPhone from China):

  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone SE 3 (2022)
  • iPhone 14/14 Plus/Pro/Pro Max
  • iPhone 15/15 Plus/Pro/Pro Max
  • iPhone 16/16 Plus/Pro/Pro Max

How to install an eSIM on iPhone

1

Scan the QR Code

Open your iPhone Camera app and scan the eSIM QR code from your email. Select "Cellular Plan" when prompted.
Navigation Path:
Camera App→Scan QR Code→Cellular Plan
Scan QR Code
2

Label Your eSIM (Optional)

Tap "Add Cellular Plan" and follow the on-screen instructions. When prompted, you can label your eSIM to help identify it, especially if you have multiple plans. A suggested format is: [Country/Region] eSIM. Example: "Japan eSIM".
Navigation Path:
Add Cellular Plan→Label Your Plans
Label eSIM
3

Enable Data Roaming

Important: Make sure to turn on Data Roaming for the eSIM profile:

  1. Go to Settings > Cellular
  2. Select your eSIM (labeled as you named it)
  3. Toggle ON "Data Roaming"

To prevent conflicts, we recommend turning OFF other SIMs/eSIMs when using this eSIM.

Navigation Path:
Settings→Cellular→eSIM Profile→Data Roaming
Data Roaming
4

Set Up APN (If Required)

Some eSIMs (especially in Japan) require manual APN setup:
  1. Go to Settings > Cellular > [Your eSIM name]
  2. Tap "Cellular Data Network"
  3. Enter the APN provided in your order confirmation email
  4. Leave username and password fields empty unless specified
  5. Save and restart your device
Navigation Path:
Settings→Cellular→eSIM Profile→Cellular Data Network→APN
eSIM Setup

Troubleshooting Tips

  • If you cannot connect to the network, try manually selecting a network operator instead of using automatic selection.
  • Always verify that data roaming is enabled for your eSIM profile.
  • Make sure only one SIM is active at a time to prevent conflicts.
  • If all else fails, try restarting your device after making changes to the settings.

Samsung

Learn more about Samsung eSIM

How to install an eSIM on Samsung

1

Scan the QR Code

Scan the eSIM QR code from your email. Tap on "Add plan to phone" when prompted.
Navigation Path:
Camera→Scan QR Code→Add plan to phone
Scan QR Code
2

Confirm and Add Mobile Plan

Click "Confirm", then go to "SIM card manager". Tap on "Add mobile plan".
Navigation Path:
Confirm→SIM card manager→Add mobile plan
Network Settings
3

Enable Data Roaming

Make sure to enable data roaming for your eSIM:
  1. Go to Settings > Connections > Mobile Networks
  2. Select your eSIM profile
  3. Toggle ON "Data roaming"

Important: To prevent conflicts, we recommend disabling other SIMs/eSIMs when using this one. Your eSIM will activate once it connects to a network in your destination country.

Navigation Path:
Settings→Connections→Mobile Networks→Data roaming
Data Roaming
4

Configure APN Settings (If Required)

For proper data connectivity, you may need to set up the APN:
  1. Go to Settings > Connections
  2. Tap on "Mobile Networks"
  3. Select "Access Point Names"
  4. Make sure your eSIM profile is selected
  5. Tap "Add" and enter the APN from your order email
  6. Save and restart your device
Navigation Path:
Settings→Connections→Mobile Networks→Access Point Names→Add
APN Settings

Troubleshooting Tips

  • If you cannot connect to the network, try manually selecting a network operator instead of using automatic selection.
  • Always verify that data roaming is enabled for your eSIM profile.
  • Make sure only one SIM is active at a time to prevent conflicts.
  • If all else fails, try restarting your device after making changes to the settings.

Pixel

Learn more about Pixel eSIM

How to install an eSIM on Pixel

1

Access Network Settings

Navigate to the network settings on your Pixel:
  1. Go to Settings
  2. Tap "Network & Internet"
  3. Tap "Mobile network" or "+"
  4. Tap "Add more"
Navigation Path:
Settings→Network & Internet→Mobile network→Add more
Network Settings
2

Download and Scan QR Code

Follow the on-screen instructions to download your eSIM:
  1. Tap "Download your eSIM"
  2. Tap "Next"
  3. Scan the QR code from your order email
Navigation Path:
Download your eSIM→Next→Scan QR code
Scan QR Code
3

Enable Mobile Data and Roaming

After installation, make sure to:
  1. Turn ON "Mobile data"
  2. Turn ON "Roaming"

Important: Your eSIM won't work without roaming enabled, even if you're in the correct country. We recommend turning OFF other SIMs/eSIMs to prevent conflicts while using this eSIM.

Navigation Path:
Mobile data→Roaming
Data Roaming
4

Configure APN Settings (If Needed)

If you're having connectivity issues:
  1. Go to Settings > Network & Internet > Mobile network
  2. Select your eSIM profile
  3. Tap "Advanced" > "Access Point Names"
  4. Tap "+" to add a new APN
  5. Enter the APN details from your order email
  6. Save the settings and restart your device
Navigation Path:
Settings→Network & Internet→Mobile network→Advanced→Access Point Names→+
APN Settings

Troubleshooting Tips

  • If you cannot connect to the network, try manually selecting a network operator instead of using automatic selection.
  • Always verify that data roaming is enabled for your eSIM profile.
  • Make sure only one SIM is active at a time to prevent conflicts.
  • If all else fails, try restarting your device after making changes to the settings.

OPPO

Learn more about OPPO eSIM

How to install an eSIM on OPPO

1

Access SIM Settings

Navigate to your SIM card settings: Go to Settings > SIM card and Mobile/Cellular Data
Navigation Path:
Settings→SIM card and Mobile/Cellular Data
Network Settings
2

Select eSIM Option

From the SIM card menu:
  1. Select "eSIM"
  2. Accept the terms and continue
  3. Select "Add eSIM"
Navigation Path:
eSIM→Accept terms→Add eSIM
Network Settings
3

Scan QR Code

Follow the on-screen instructions:
  1. When prompted, scan the QR code from your order email
  2. Wait for the installation to complete
Navigation Path:
Scan QR code→Wait for installation
Scan QR Code
4

Enable Data Roaming and Configure Settings

After installation, make sure to:
  1. Enable your eSIM profile
  2. Turn ON data roaming for your eSIM profile
  3. Disable other SIMs/eSIMs to prevent conflicts
  4. Set up the APN if required (refer to your order email for APN details)

Troubleshooting: If your eSIM doesn't connect, try manually selecting a network operator instead of using automatic selection.

Navigation Path:
eSIM profile→Data Roaming→ON
Data Roaming

Troubleshooting Tips

  • If you cannot connect to the network, try manually selecting a network operator instead of using automatic selection.
  • Always verify that data roaming is enabled for your eSIM profile.
  • Make sure only one SIM is active at a time to prevent conflicts.
  • If all else fails, try restarting your device after making changes to the settings.

HUAWEI

Learn more about HUAWEI eSIM

How to install an eSIM on HUAWEI

1

Access SIM Management

Navigate to your SIM management settings: Go to Settings > Mobile network > SIM management

Note: Even if your device only supports one physical SIM card, SIM 1 and SIM 2 options are displayed. The eSIM card is installed in the SIM 2 slot by default.

Navigation Path:
Settings→Mobile network→SIM management
Network Settings
2

Add eSIM

From the SIM management screen:
  1. Go to SIM 2
  2. Select "Add eSIM"
  3. Scan the QR code received from your order email
Navigation Path:
SIM 2→Add eSIM→Scan QR code
Network Settings
3

Enable Data Roaming

After installing your eSIM, make sure to:
  1. Enable your eSIM profile
  2. Enable data roaming for your eSIM (essential for connectivity)
  3. Disable other SIMs/eSIMs to prevent conflicts

Important: Your eSIM won't work without roaming enabled, even if you're in the correct country.

Navigation Path:
eSIM profile→Data Roaming→ON
Data Roaming
4

Configure APN Settings and Troubleshooting

If required, configure the APN (check your order email for details).

If you encounter connectivity issues:

  1. Try manually selecting a network operator (disable automatic selection)
  2. Verify that the APN settings match those provided in your order email
  3. Restart your device after making changes

Note: Your eSIM will activate once it connects to a network in your destination country.

Navigation Path:
Mobile Networks→APN Settings
APN Settings

Troubleshooting Tips

  • If you cannot connect to the network, try manually selecting a network operator instead of using automatic selection.
  • Always verify that data roaming is enabled for your eSIM profile.
  • Make sure only one SIM is active at a time to prevent conflicts.
  • If all else fails, try restarting your device after making changes to the settings.

Xiaomi

Learn more about Xiaomi eSIM

How to install an eSIM on Xiaomi

1

Access SIM Settings

Navigate to your SIM settings: Go to Settings > SIM cards & mobile networks
Navigation Path:
Settings→SIM cards & mobile networks
Network Settings
2

Manage eSIM

From the SIM & mobile networks menu:
  1. Scroll down until you see the option "Manage eSIM" and click on it
  2. Tap "Add mobile plan"
Navigation Path:
Manage eSIM→Add mobile plan
Network Settings
3

Scan QR Code

Follow the on-screen instructions:
  1. When prompted, scan the QR code from your order email
  2. Wait for the installation to complete
Navigation Path:
Scan QR code→Wait for installation
Scan QR Code
4

Enable Data Roaming and Configure Settings

After installation, make sure to:
  1. Enable your eSIM profile
  2. Enable data roaming for your eSIM (essential for connectivity)
  3. Disable other SIMs/eSIMs to prevent conflicts
  4. Configure the APN if needed (check your order email for details)

Troubleshooting Tip: If your eSIM doesn't connect automatically, try manually selecting a network operator instead of using automatic selection.

Navigation Path:
eSIM profile→Data Roaming→ON
Data Roaming

Troubleshooting Tips

  • If you cannot connect to the network, try manually selecting a network operator instead of using automatic selection.
  • Always verify that data roaming is enabled for your eSIM profile.
  • Make sure only one SIM is active at a time to prevent conflicts.
  • If all else fails, try restarting your device after making changes to the settings.

Motorola

Learn more about Motorola eSIM

How to install an eSIM on Motorola

1

Access Network Settings

Navigate to your network settings:
  1. Go into Settings
  2. Click on "Network & Internet"
Navigation Path:
Settings→Network & Internet
Network Settings
2

Access Mobile Network and Carrier Settings

Navigate through the network settings:
  1. Click on "Mobile Network"
  2. Click the drop-down menu named "Advanced"
  3. Click on "Carrier"
Navigation Path:
Mobile Network→Advanced→Carrier
Network Settings
3

Add Carrier and Scan QR Code

Continue with the setup:
  1. Tap "Add carrier" and go next
  2. Scan the QR code from your order email
  3. Wait for the installation to complete
Navigation Path:
Add carrier→Scan QR code
Scan QR Code
4

Enable Data Roaming and Configure Settings

After installing your eSIM, make sure to:
  1. Enable your eSIM profile
  2. Enable data roaming for your eSIM (required for connectivity)
  3. Disable other SIMs/eSIMs to prevent conflicts
  4. Configure the APN if needed (check your order email for details)

Troubleshooting Tip: If your eSIM doesn't connect automatically, try manually selecting a network operator instead of using automatic selection.

Navigation Path:
eSIM profile→Data Roaming→ON
Data Roaming

Troubleshooting Tips

  • If you cannot connect to the network, try manually selecting a network operator instead of using automatic selection.
  • Always verify that data roaming is enabled for your eSIM profile.
  • Make sure only one SIM is active at a time to prevent conflicts.
  • If all else fails, try restarting your device after making changes to the settings.
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